Shipping policy

Shipping Policy

At Fizzy Buoys, we're a small UK business and every order is packed by hand from our workshop in St Leonards-on-Sea. We aim to get your order to you as quickly and safely as possible.

Dispatch Times

• Orders are usually dispatched within 1–2 working days.

• Orders placed after 2pm, on weekends, or on UK bank holidays will be processed the next working day.

• During busy periods or holidays, dispatch times may be slightly longer. Any delays will be announced on our website.

UK Shipping

Delivery times are estimates provided by Royal Mail and are not guaranteed.

Tracking Your Order

As soon as your parcel is dispatched, you'll receive an email with your tracking number so you can follow its journey.

Lost or Delayed Orders

If your order hasn't arrived within the expected delivery window, please get in touch at fizzybuoys@gmail.com with your order number.

We'll always do our best to help, and if Royal Mail confirms an item is lost, we'll arrange a replacement or full refund.

Incorrect Shipping Address

Please double-check your delivery address before placing your order. If you've made a mistake, contact us as soon as possible. We'll update it if your order hasn't already been dispatched.

Fizzy Buoys cannot be responsible for parcels delivered to an incorrect address provided at checkout.

Damaged Parcels

If your order arrives damaged, please email us within 48 hours of delivery with:

• Your order number

• Photos of the damaged item(s)

• Photos of the packaging

We'll resolve the issue as quickly as possible.

Questions? We'd love to help. Contact us at fizzybuoys@gmail.com.